MAIL ORDER & ECOMMERCE
Goldleaf is proud to offer online and phone ordering for in-store pick-up and mail order. Our catalog currently includes inventory physically stocked in our retail store. We are more than happy to special order any items you see that our vendors offer and we don’t immediately carry (an additional drop ship fee may apply and transit times may slightly vary from orders fulfilled by Goldleaf). We give all online customers the same personal attention that our retail customers receive. Additionally, we are standing by to answer your every question garden- and product-related. We want to be a lifelong resource for you wherever your garden may grow.
Goldleaf ships all orders discretely in plain brown boxes. Most orders are shipped within 24-48 hours of receipt. We assess a flat rate shipping fee of 10% of your order total including tax (orders less than $100 receive $10 flat rate shipping). This generally works out to save you money and we cover the rest. Items marked as Truck-Only require pallet shipment via freight truck. All truck orders must be physically inspected with any damages or shortages reported on the Bill of Lading. This is for your protection so we can send replacement product at no additional cost to you. Goldleaf reserves the right to choose the carrier that offers the best combination of rates, transit times, and handling security. If you wish to choose a certain carrier to meet your needs, additional costs may apply. If you have any questions regarding shipping, please don’t hesitate to reach out. We are mail order experts with years of experience!
Goldleaf accepts most major credit cards, PayPal, and check/money order. Checks and money order shipments may be subject to a slight delay until payment has cleared the bank. Please send checks and money orders to:
Goldleaf Hydroponics, LLC
PO Box 1451
Bloomington, IN 47402
Goldleaf is committed to your satisfaction and wants you to feel good about your orders and where your hard earned money is spent. If you change your mind about a product for any reason, we will gladly accept returns made within 30 days of receipt for new-in-box items. Any damage incurred during shipment must be reported within 7 days of receipt. Goldleaf will pay the return shipping costs for returns of damaged items and replace them at our cost. For returns made at the customer’s discretion, initial shipping costs incurred by sending the items to you are non-refundable, and we kindly ask the customer to pay return shipping. All returns must be repackaged in a box; returns made in retail packaging will not be accepted.
For more information visit goldleafhydroponics.com/refund-policy
Goldleaf is able to facilitate most warranties directly with the manufacturer on your behalf. Repairs and replacements may vary from vendor to vendor. For the warranty service that we offer, we kindly ask the customer to pay return shipping, and we will send the item back at our cost. We are frequently able to schedule a pick-up so you aren’t inconvenienced by shipping. For products out of warranty, please inquire for repair rates.
TERMS & CONDITIONS
Goldleaf Hydroponics Terms & Conditions can be found at goldleafhydroponics.com/terms-and-conditions/
Comments or Questions about any of our products or policies? Contact Us by email firstname.lastname@example.org or phone +812-500-0423